Technical Writer
Bengaluru, Karnataka, India
Full Time
Delivery
Mid Level
Role and Responsibilities:
As a Technical Writer, you will play a crucial role in our company’s communication strategy by translating complex technical information into clear, concise, and user-friendly documentation. Your primary responsibility will be to create, edit, and maintain various types of technical content, including user manuals, online help guides, release notes, and product documentation. You will collaborate closely with subject matter experts, software developers, and product managers to gather information and ensure accuracy in the company's documentation.
Expected Activities:
As a Technical Writer, you will play a crucial role in our company’s communication strategy by translating complex technical information into clear, concise, and user-friendly documentation. Your primary responsibility will be to create, edit, and maintain various types of technical content, including user manuals, online help guides, release notes, and product documentation. You will collaborate closely with subject matter experts, software developers, and product managers to gather information and ensure accuracy in the company's documentation.
Expected Activities:
- Develop comprehensive documentation that meets organizational standards.
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
- Write user-friendly content that meets the target audience's needs, providing product insights in a simple language that sets our users up for success.
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.
- Evaluate current content and develop innovative approaches for improvement
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Research, create, and maintain information architecture templates that uphold organizational and legal standards and allow easy data migration.
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
- Use Microsoft Visio, drawings, diagrams, animation, and charts that increase users’ understanding.
- Standardize content across platforms and media.
Qualifications and Skills:
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
- Firm understanding of the systems development life cycle (SDLC)
- Previous software development experience in Madcap Flare, Confluence, GitHub, Omni Graffle, Camtasia Studio, Pendo, and Adobe InDesign CC
- Experience using XML tools to create documentation.
- Proven ability to quickly learn and understand complex topics.
- Superior written and verbal communication skills, with a keen attention to detail
- Experience working with engineering teams to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.
Compensation and Start Dates:
- Hiring now for immediate start
- Salary: Competitive base and bonus determined by level and experience
- Benefits: Healthcare, relocation, vacation, holidays
- Remote / Work from home role
WonderBotz is an Equal Employment Opportunity employer.
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